Responsible Gaming — Play Smart, Stay in Control with 3kvib

3kvib enforces age verification at two key stages: during account registration (where you must confirm your date of birth) and during the Know Your Customer (KYC) process before your first withdrawal (where identity documents are checked to confirm age). Any account found to belong to a person under 18 will be suspended immediately, all funds will be held pending investigation, and the matter may be referred to relevant authorities.

We also recognise that some 3kvib players may share devices or households with younger family members. If you share a device with someone under 18, we strongly recommend the following steps to prevent underage access:

• Always log out of your 3kvib account when you are not actively using it.
• Never share your username, password, or account PIN with any other person.
• Enable device-level screen time controls or parental controls on shared devices.
• Consider using parental control software such as Net Nanny, Kaspersky Safe Kids, or equivalent tools available in Bangladesh to restrict access to gambling websites on shared devices.
• Store your payment method credentials (bKash PIN, Nagad PIN, bank card details) securely and separately from your device login credentials.

If you suspect that a person under the age of 18 has accessed or used a 3kvib account, contact our support team at [email protected] immediately. We will investigate promptly and take all necessary protective action.

Gambling becomes a problem when it is no longer purely recreational — when it begins to interfere with your finances, your relationships, your work, or your mental wellbeing. Problem gambling can develop gradually and is often difficult to recognise in oneself. The following warning signs are commonly associated with gambling behaviour that has moved beyond healthy entertainment.

If you recognise several of these patterns in your own behaviour, we encourage you to use the tools described in the sections below, and to reach out to our support team or an external counselling service without delay.

3kvib provides a suite of self-management tools that can be activated instantly through your account settings or by contacting our support team. All tool requests are actioned within 24 hours, and most are applied in real time. The table below summarises the tools available and how they work.

Increasing a limit (e.g., raising your deposit cap) requires a 7-day cooling-off period before the change takes effect. Decreasing a limit, activating a time-out, or triggering a self-exclusion takes effect immediately. This asymmetry is intentional — it is designed to ensure that decisions made in the heat of a losing session cannot be instantly reversed.

Self-exclusion is the most powerful responsible gaming tool available on 3kvib. When you self-exclude, your account is closed to all activity — you cannot log in, deposit, withdraw, or place bets for the duration of the exclusion period you choose. All promotional communications from 3kvib are also suspended immediately.

To request self-exclusion, follow these steps:

• 1

  Email Our Support Team

  Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username or mobile number and the exclusion period you are choosing.

• 2

  Identity Confirmation

  Our support team will confirm your identity by cross-referencing the details you provide against your registered account. This step protects against accidental or third-party exclusion requests.

• 3

  Exclusion Applied Within 24 Hours

  Once confirmed, your account will be suspended within 24 hours. You will receive a confirmation email to your registered address. Any pending withdrawals at the time of exclusion will still be processed to your registered payment method.

• 4

  Seek Additional Support

  We strongly encourage any player choosing self-exclusion to also seek professional counselling or peer support during the exclusion period. Please refer to the support resources listed in Section 6 of this page.

After a time-limited self-exclusion expires, your account will not be automatically reactivated. You must contact [email protected] to confirm you wish to resume play, and a mandatory 24-hour reflection period is enforced before reactivation proceeds.

Setting a deposit limit is one of the simplest and most effective ways to keep your 3kvib activity within a healthy budget. A deposit limit prevents you from adding more funds to your account than you have consciously decided in advance that you can afford to spend on gambling within a given period.

3kvib recommends that all players set a deposit limit when they first create their account — before placing their first bet. Setting a limit while you are relaxed and clear-headed, rather than during or after a gambling session, produces a more realistic and sustainable budget figure.

How Deposit Limits Work

• You define a maximum deposit amount in Bangladeshi Taka (BDT) for a daily, weekly, or monthly period.
• Once that amount has been deposited within the period, all further deposit attempts are blocked until the period resets.
• You may set multiple overlapping limits simultaneously — for example, a daily limit of ৳1,000 and a monthly limit of ৳20,000.
• Reducing your deposit limit takes effect immediately. Increasing it requires a 7-day waiting period to prevent impulsive decisions.
• Your current deposit limits and remaining allowance are always visible in your account dashboard.

Additional Budget Guidance

Beyond the technical controls available on 3kvib, we recommend these practical budgeting habits to all players:

• Only deposit money that you have set aside as disposable entertainment spending — never funds needed for rent, food, bills, education fees, or family obligations.
• Treat any money deposited into 3kvib as spent the moment it enters your account. Winnings are a bonus, not an expectation.
• Avoid depositing using credit facilities, BNPL services, or borrowed money from any source, including friends or family.
• Review your activity statement at the end of each month to compare your actual spend against your intended budget.

If gambling has become a problem for you or someone close to you, the most important step is to ask for help. Problem gambling is a recognised condition that responds well to counselling, peer support, and structured self-help — but only when it is acknowledged and addressed. Please do not wait until the situation has caused serious financial or personal harm before reaching out.

We also recommend speaking honestly with a trusted friend, family member, or community leader if you feel that gambling is affecting your daily life. Early, open conversation with someone you trust is often the first step toward meaningful recovery.

3kvib takes specific steps to identify and protect players who may be in a vulnerable position. Our responsible gaming monitoring systems are designed to flag patterns of play that may indicate distress, and our support team is trained to respond sensitively and without judgement when those patterns are identified.

How 3kvib Monitors for Vulnerability

• Automated analysis of account activity to detect patterns consistent with problem gambling, such as prolonged sessions, rapid repeated deposits, sudden sharp increases in stake size, or consistent late-night play.
• Monitoring for players who repeatedly attempt deposits after reaching their self-set limit.
• Proactive outreach to players whose activity patterns suggest they may benefit from a check-in from our responsible gaming team.
• Flagging accounts that have been voluntarily restricted and then attempt to circumvent restrictions through new account creation — such accounts are closed immediately.

If You Are Concerned About Someone Else

If you believe that a family member or friend is experiencing problem gambling and has an account on 3kvib, you may contact us at [email protected] to report your concern. We will not be able to share individual account details with third parties, but we will conduct a welfare check on the account and take appropriate action consistent with our responsible gaming obligations.

For families dealing with a loved one's gambling problem, organisations such as Gamblers Anonymous (which has international resources available in English) and local mental health services in Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh can provide structured family support programmes.

Responsible gaming is not a regulatory checkbox for 3kvib — it is a core part of how we operate and how we think about our relationship with every player on our platform. We believe that the long-term health of the 3kvib community depends on players who gamble because they enjoy it, not because they feel compelled to, and who can step away at any time without hardship.

Our commitment to responsible gaming includes the following ongoing obligations:

• Maintaining and continuously improving the self-management tools described in this policy, and making them available at no cost to all registered players.
• Training all customer support staff in responsible gaming principles and in the appropriate, sensitive handling of conversations with players who may be experiencing difficulties.
• Never targeting promotional offers at players who have active deposit limits, loss limits, or time-out periods in place.
• Never sending promotional communications to players who are under a self-exclusion order.
• Reviewing our responsible gaming programme at least annually and updating our tools and policies in line with industry best practice.
• Displaying the 18+ age restriction and responsible gaming messaging prominently across the 3kvib platform, including on all promotional materials.