Privacy Policy — How 3kvib Collects, Uses, and Protects Your Data

3kvib collects personal data through several channels in the ordinary course of operating the platform. The categories of data we collect are described below.

1.1 Registration Data

When you create a 3kvib account, we collect the information you provide during the registration process, which includes:

• Full legal name as it appears on your National Identity Card (NID) or passport
• Date of birth (used to verify that you meet the 18+ age requirement)
• Bangladesh mobile phone number
• Email address
• Residential address within Bangladesh (district, division, and full address)
• Username and hashed password (passwords are never stored in plain text)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, which is required before your first withdrawal, we collect:

• Scanned or photographed copy of your National ID Card, passport, or birth certificate
• Selfie photograph taken at the time of submission for liveness verification
• Proof of address documentation where required (e.g., utility bill, bank statement)
• Proof of payment method ownership (e.g., screenshot of your bKash or Nagad account showing your registered name and number)

1.3 Financial Transaction Data

When you make deposits or request withdrawals, we collect records of:

• Transaction amounts, dates, times, and reference numbers
• Payment method type (e.g., bKash, Nagad, Rocket, bank transfer)
• Masked payment identifiers (e.g., last 4 digits of a card, or a masked mobile wallet number)
• Transaction status and any error codes where applicable

We emphasise that 3kvib never stores your bKash PIN, Nagad PIN, card CVV, or full card number. These are processed exclusively through the payment provider's own encrypted API channels.

1.4 Betting and Gaming Activity Data

We maintain records of your activity on the platform, including:

• All bets placed, including market, stake, odds, and outcome
• Casino and slot game sessions, including game title, wager amounts, and results
• Bonus claims, wagering progress, and promotion participation
• Account balance history

1.5 Technical and Device Data

When you access 3kvib, our servers and analytics systems automatically collect certain technical data, including:

• IP address and approximate geographic location derived from IP
• Device type (smartphone, tablet, desktop), operating system, and browser type
• Pages visited, time on page, navigation path, and referring URL
• Session duration and frequency of visits

1.6 Customer Support Communications

If you contact 3 kvib support via email or live chat, we retain records of those communications, including the content of your messages, the date and time of contact, and any resolution actions taken. These records are used to improve service quality and to maintain an audit trail for compliance purposes.

3kvib processes your personal data only for legitimate, clearly defined purposes. The table below summarises the primary purposes for which we use each category of data and the legal basis on which we rely.

3kvib will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent or establishing an alternative lawful basis. We do not use your data for automated decision-making processes that produce legal or similarly significant effects without human oversight.

Marketing Communications

If you have opted in to receive promotional communications from 3kvib — including bonus offers, tournament announcements, and seasonal promotions related to events such as IPL, BPL, and T20 World Cup — we will contact you via your registered email address or mobile number. You may withdraw consent to marketing communications at any time by contacting [email protected] or by updating your notification preferences in your account settings. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

3.1 Payment Service Providers

To process your deposits and withdrawals, 3kvib shares the minimum necessary transaction data with authorised payment service providers including bKash, Nagad, Rocket, Upay, SureCash, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Each of these providers operates under their own privacy policy and data protection obligations. 3kvib shares only the data required to execute and reconcile the specific transaction in question.

3.2 Identity Verification Partners

Where 3kvib uses third-party KYC verification technology to assist in processing identity documents and liveness checks, your KYC data may be shared with that technology partner solely for the purpose of completing the verification. Such partners are contractually bound to process your data only as directed by 3kvib and not to retain it beyond the verification period.

3.3 Technology and Infrastructure Providers

3kvib uses trusted third-party providers for hosting, content delivery, platform analytics, and security monitoring. These providers may process certain technical data (such as IP addresses and session data) in the course of delivering their services to 3kvib. All such providers are engaged under data processing agreements that restrict their use of your data to the specific services they provide to 3kvib.

3.4 Game Content Providers

Casino games and slot titles on the 3kvib platform are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session data necessary to deliver the game experience (such as a session token and wager amount) but do not receive your full profile data, financial details, or identity documents.

3.5 Legal and Regulatory Disclosure

3kvib may disclose your personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where required to do so by applicable law, by a valid legal order, or where 3kvib reasonably believes that disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity connected to your account.

3.6 Business Transfers

In the event that 3kvib undergoes a merger, acquisition, or sale of substantially all of its assets, player data may be transferred to the successor entity as part of that transaction. In such circumstances, 3kvib will provide notice to affected players via their registered email address prior to any transfer, and the successor entity will be required to honour the commitments made in this Privacy Policy.

3kvib uses cookies and similar tracking technologies to operate the platform securely and to understand how players interact with our services. This section explains what cookies we use and why.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and maintain your session state. Cookies do not contain executable code and cannot access other files on your device.

Types of Cookies Used by 3kvib

3kvib does not use third-party advertising cookies, retargeting pixels, or social media tracking cookies. You will not be tracked across external websites as a result of using 3kvib.

Managing Cookies

You may configure your browser to refuse or delete cookies at any time. Please be aware that disabling strictly necessary cookies will prevent you from logging in and using core platform features. Disabling functional or analytics cookies will not prevent you from accessing the platform but may result in a reduced user experience. Instructions for managing cookies in common browsers are available through your browser's help documentation.

3kvib retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration of your account's active status, plus a minimum of 5 years following account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of 5 years from the date of verification or from the date of account closure, whichever is later.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Betting and gaming activity logs: Retained for a minimum of 3 years for operational purposes, and up to 5 years where required for dispute resolution or regulatory compliance.
• Customer support communications: Retained for 2 years from the date of the most recent interaction in a support thread, unless a longer period is required for ongoing dispute resolution.
• Technical and device logs: Retained for up to 12 months, after which they are either deleted or anonymised for aggregate analytics.
• Marketing consent records: Retained for the duration of your consent and for 2 years following any withdrawal of consent, as evidence of the consent given and the withdrawal received.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual. Where anonymisation is used rather than deletion, the anonymised data may be retained indefinitely for aggregate statistical analysis.

3kvib implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security programme includes the following controls:

• Transport security: All data in transit between your device and 3kvib's servers is encrypted using TLS 1.2 or higher, enforced by a 256-bit SSL certificate.
• Data at rest encryption: Sensitive personal data stored in 3kvib's databases — including identity documents and payment references — is encrypted at rest using AES-256 encryption.
• Password hashing: Account passwords are never stored in plain text. They are processed through a one-way cryptographic hashing algorithm with a per-account salt before storage.
• Access controls: Access to personal data within 3kvib's internal systems is restricted on a strict need-to-know basis. Staff members are granted the minimum level of data access required to perform their specific role. All internal access is logged and subject to periodic review.
• Intrusion detection: 3kvib's infrastructure is monitored around the clock by automated intrusion detection systems. Anomalous activity triggers immediate alerts to the security team for investigation.
• Penetration testing: 3kvib conducts periodic security assessments and penetration tests of its platform and infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Data breach response: In the event of a confirmed personal data breach that poses a risk to your rights, 3kvib will notify affected players via their registered email address as promptly as practicable, and will take all reasonable steps to contain the breach and mitigate its impact.

While 3kvib takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your account credentials and for notifying 3kvib immediately if you suspect any unauthorised access to your account.

As a player on the 3kvib platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our privacy support team at [email protected] with the subject line "Privacy Rights Request" and a description of the right you wish to exercise. We will respond within 30 calendar days of receiving a valid request.

Please note that certain rights are subject to limitations where 3kvib is required by law to retain or process your data — for example, to comply with anti-money laundering obligations or to defend against a legal claim. Where a limitation applies, we will explain the reason clearly in our response to your request.

Contacting 3kvib About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 3kvib handles your personal data, please contact our privacy support team at:

Email: [email protected] (plain text — not a clickable link)

Please include "Privacy Enquiry" or "Privacy Rights Request" in the subject line of your message so that it is directed to the appropriate team member promptly. We aim to respond to all privacy-related enquiries within 5 business days and to fully resolve rights requests within 30 calendar days.

Updates to This Privacy Policy

3kvib reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable laws, or platform features. When a material change is made — one that meaningfully affects how your data is collected or used — we will notify you via your registered email address at least 14 days before the change takes effect, and we will update the "Last Updated" date at the top of this page.

For non-material changes (such as typographical corrections or clarifications that do not alter the substance of any provision), we may update the Policy without prior notice, though the Last Updated date will always reflect the most recent revision. Continued use of the 3kvib platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this page periodically so that you remain informed about how 3kvib protects your privacy. Previous versions of this Policy are available upon request by emailing [email protected].